Braino.AI
Braino.AI

COMPLAINTS

Braino.AI

The protection of your personal data is fundamental to us. To learn more about how our partner Treezor manages and protects your information, please consult the relevant Privacy Policy.

The trust and satisfaction of our customers are at the heart of our commitment. For this reason, we have structured a clear and transparent process for handling complaints, ensuring listening, speed, and fairness in the evaluation of every report.

In this section, you can inform us of any problems or service malfunctions related to the products and services offered. Every complaint is taken on, registered, and carefully analyzed, following a defined procedure that guarantees timely responses in compliance with regulatory requirements.

To facilitate the submission of reports, we provide various official channels: dedicated email, app, website, and direct contacts. Every complaint represents an opportunity for us to continuously improve and strengthen the relationship with our customers.

You can view and download our Information on Complaint and Dispute Procedures by clicking the button below.

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Join the waitlist

Leave your details and be among the first to try Braino. We will write as soon as sign-ups open: no spam, no commitment.

Select the services you are interested in:

We only use the details you leave here to let you know when sign-ups open. How we handle them is set out in our privacy policy.

Become a beta tester

Try Braino early and tell us what does not work. A few weeks of testing, a direct line to the team, and your feedback going into the product.

Your smartphone’s operating system:

Minimum requirements: iOS 18 or Android 14 — earlier versions cannot install the test build.

We use your details to review your application and, if you're in the next test group, to send you the instructions to install the app. How we handle them is set out in our privacy policy.

The test is confidential: preview features aren't to be shared publicly, and we use your feedback to improve the product.